RELATIONSHIP BANKING

Relationship Banking AI for Relationship Managers

Help relationship managers grow share of wallet with timely, explained next best actions.

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30%Republic Bank of Chicago added 30% more new business relationships. Read the case study
  • Know Who to Call & When
  • Runs in Your CRM or Teams
  • Built for Commercial Banks

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WHY SYMPERA

AI for Relationship Managers

Grow Share of Wallet

Spot cross-sell and deposit-growth moments across your commercial book. Built for banks.

Relationship Banking Platform

Every action arrives with the reason and the talking points, in your CRM or Teams. No new system to learn.

Boost Banker Productivity

Less time researching, more time with the right customers: each relationship manager starts the week with a prioritized list.

HOW IT WORKS

From a signal to a banker’s next call.

  1. 1

    Signals

    Sympera reads your bank’s own data together with market signals on your customers and prospects.

  2. 2

    Next best action, with the reason

    AI agents turn each signal into a prioritized action: who to call, what to offer and why now.

  3. 3

    The banker acts in CRM or Teams

    Actions and call sheets arrive where bankers already work, and their feedback sharpens what comes next.

Works withSalesforceMicrosoft Dynamics 365Microsoft Teams
THE PROBLEM

Why growing share of wallet
is hard to scale.

Knowing your best customers is easy. Doing the same across a whole book is not.

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  • Trust is earned slowly

    Customers keep their banking where it is unless given a timely reason to move it.

  • Your bank’s strengths are specific

    What can be won depends on the bank’s products, expertise, risk appetite and coverage.

  • The signals are scattered

    What matters is spread across core data, external activity, market signals and what colleagues know.

  • Customer data is protected

    Sensitive bank data has to remain controlled within a regulated environment.

  • Reports are not actions

    Relationship managers need the opportunity and the next step, plus control of the conversation.

INTELLIGENCE TO ACTION

Actions that deepen a relationship.

Share of wallet grows one conversation at a time. Sympera supplies the reason for each one.

  1. 01

    Prospect action

    External signals point to the ~4–5% of companies with meaningful business activity.

  2. 02

    Cross-sell action

    Account signals inside the bank meet external signals on the same client: one action, and the product to open with.

  3. 03

    Re-connect action

    A past contact becomes timely again: a local construction update is a fresh reason to pick up the phone.

  4. 04

    Opportunity action

    A new CFO arrives at a company with an open treasury deal, and the relationship manager moves it forward in time.

  5. 05

    Coaching action

    Sales leaders spot high-priority actions with no follow-up and raise them in coaching.

CROSS-SELL ACTION · BANKER-READY CALL SHEET

Ridgeway Inc

Fleet leasing and equipment supplier · Charlotte, NC · existing customer · lead score 80

THE GOAL

$11.71MM in term loans mature from October 15 through December, and ~$10.66MM a year of debt service goes to outside lenders, Santander among them. Renew or consolidate, put the $5.12MM checking float to work, and review treasury controls across the three accounts.

$5.12MMchecking, 3 accounts
$11.71MMterm loans, maturing from 10/15
$3.55MMavailable, master agreement
14active UCC filings
SIGNALS
  • Debt maturities: term loans due 10/15/2026, then November and December
  • Payment volume: 1,274 checks ($34.17MM), $16.08MM ACH, 43 wires ($9.14MM)
  • Multiple secured lenders: 14 UCC filings maturing 2027–2030, several banks
  • Strong operations: favorable inventory for the 2027 model year, 5.0 customer rating
PROOF

What relationship managers
did with it.

Two U.S. banks, two starting points. In both, relationship managers acted on what Sympera surfaced.

REGIONAL BANK EXPANSION
~12%of annual banker production targets in term-sheeted loan opportunities — in eight weeks
77%average relevance score, improving over time
35%banker action rate on surfaced leads
+15%qualified opportunities across both markets

Now rolling out to 250 bankers across 14 markets.

25 BANKERS · 2 MARKETS · 8-WEEK PILOT
AI-POWERED GROWTH OPERATING MODEL
35+bankers moved from inconsistent prospecting to one disciplined, manager-led growth engine
Weeklyprioritized actions and call plans per banker
6+ moof sustained opportunity follow-up
1:1manager coaching and opportunity reviews

One of the bank’s largest new relationships was converted through the program.

~35 SMB AND COMMERCIAL BANKERS
CASE STUDY

Republic Bank of Chicago:
30% more new business relationships.

Republic Bank of Chicago wanted its market managers to know which local businesses deserved a call each week. Now they do.

We’ve increased our new business relationships by 30% since 2025 after deploying Sympera.

Michael Minetti, SVP, Retail Sales Manager, Republic Bank of Chicago
150+in-person meetings with business owners every month
30%more new business relationships since 2025
20branches, with market managers working the leads
FAQ

Relationship banking AI:
questions from banks.

Does the relationship banking platform work inside our CRM?

Yes. Actions and call sheets appear in Salesforce, Microsoft Dynamics 365 or Microsoft Teams. Sympera can also run as a standalone platform, with a CRM experience delivered through a web portal.

Is customer data safe?

Sensitive bank data never leaves your environment and is not used for model training. Sympera was designed for regulated institutions.

Does the relationship manager decide what reaches the customer?

Always. Sympera prepares the reason and a ready-to-send email; the relationship manager decides what happens next.

What does a relationship manager actually receive?

A prioritized to-do list every week, and a call sheet for each action: who to call, why now and what to lead with.

What do sales managers see?

One dashboard for every banker, market and lead: each lead from assigned to converted, and how bankers rate their actions.

LET’S CONNECT

Know Who to Call & When

See how Republic Bank of Chicago grew new business relationships.

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